Terms and conditions Please inspect carpet and are rugs at time of delivery. Verify carpet or rug received is what was ordered. No claims will be considered on visible defects(wrong color, wrong carpet, streaks, carpet damage during shipping, etc.) after carpet has been cut or install. All claims for irregular carpet or rugs must be made within five days after receipt of goods. NO goods may be returned for credit unless by written authority from the main office. Buyers understand that there may be a dye-lot variation from sample to sample. All prices are subject to change without notice. Should prices change, unfilled orders will take the terms of the new announced price or be cancelled. Seller is not responsible for manufacturer or shipper delays. Payment in full to be made at time of order, unless otherwise noted. There will be a service charge of 1.5% per month (an annual percentage rate of 18%) charged on all invoices unpaid after due date. No claims will be considered on goods sold as mill trials, seconds, imperfects, mill ends, or remnants. Carpet especially made to buyer’s specifications is not subject to cancellation. Cancellations will not be considered on any orders for which carpet or rug has already been cut and /or shipped. Buyer agrees to pay added restocking charge and/or freight charges for such orders. All claims for goods lost, stolen or damage in transit must be made against the transportation company. When receipt from Transportation Company is received our responsibility ceases. Any claim for damage transit should be made immediately to the agent at point of delivery. Inspect the wrapper of carpet or rug at time of delivery. If torn or dirty, note the condition of the wrapper on the bill of lading. The original wrapping must be saved to file a freight damage claim with freight company. Seller is not responsible for customers measurements One year labor warranty on custom or stock rugs crafted in our warehouse. Seller not responsible for damage custom rugs left in our warehouse over 30 days. No claims will be considered on such rugs. It is the responsibility of the customer to pick up or arrange for delivery of rugs once completed.